How We keep You Safe
We’re dedicated to giving you the safest, highest-quality care possible. Here’s how we do it:
- Creating safe environments and systems of work for our healthcare workers;
- Continuously reviewing and improving the performance of our patient safety and quality systems;
- Supporting our healthcare team in maintaining and reviewing the safety and quality of the care they deliver.
- Ensuring accountability for the safety and quality of care at all levels of our organisation.
We follow a thorough safety and quality system that helps us manage risks, monitor our performance, and keep improving the care we provide.
Your Voice Matters
Your feedback allows us to continually evaluate and improve all aspects of our performance. We encourage you to tell us how you feel about the service we provide. You can provide feedback in several ways:
- Contact us online using our “Contact Form”
- Call our friendly reception team on (08) 9389 9099
- Email us directly at [email protected]
Patient Safety & Quality Indicators
Here’s how we’ve been doing recently in keeping our patients safe and providing high-quality care.
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Indicator |
Our performance |
Our Safety Standards |
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Licensing |
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We maintain our license as a Day Hospital with the Department of Health WA. We undergo external reviews to ensure we meet standards, regulatory requirements, and our own quality and continuous improvement systems. |
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Patient Feedback and Satisfaction |
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We actively encourage patient feedback by following up after every appointment. Our inbox and phone lines remain open at all times should you wish to share your thoughts or experiences. We constantly seek feedback from our patients; our current key focus of areas of satisfaction include:
Leave feedback today by contacting us on (08) 9389 9099 |
|
Hand Hygiene |
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Our healthcare workers are trained in proper hand hygiene, and we regularly audit compliance to maintain high standards. |
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Careful use of antibiotics |
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We consistently aim to minimise antibiotic use and audit compliance with national prescribing guidelines. |
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Infection Prevention |
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No hospital-acquired infections Our hospital follows strict infection control protocols, including rigorous sterilisation, hand hygiene compliance, and adherence to national safety standards to protect every patient. |
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Medication Errors |
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We educate all our clinical staff in medication safety and continually review our medication safety strategies to further improve and maintain our performance. |
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Communicating for Safety |
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We prevent mismatching events by confirming patient details and procedures prior to the delivery of any care. We ensure we maintain robust clinical handover procedures. |
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Spotting Risks Early |
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To prevent risks, we assess our patients prior to admission and implement preventative strategies. |
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Patient Falls |
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To mimimise the risk of falls, we assess all the patients prior to admission and patients are always assisted during and after procedures. |
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Avoiding Hospital Readmissions |
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No unplanned hospital admissions within 28 days. We would review any event where a patient requried an unplanned admission to hospital following a cosmetic procedure. |
Page last updated: 28 April 2026
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Dr. Glenn Murray (MED0001196978) Medical Director | MBBS | FRACGP | MIT AI (Health) Cert. (AHPRA Registration MED0001196978) Registered Medical Practitioner,... Specialist General Practitioner (specialist registration in general practice). General disclaimer: Patient outcomes can vary due to factors such as genetics, diet, age, exercise, lifestyle, weight, and overall health. It’s essential to understand that all invasive surgeries come with inherent risks and require a recovery period and specific care regimen. Detailed information regarding surgical risks and complications is available here, but it is advisable to conduct thorough research and obtain a second opinion to ensure you are able to make an informed decision. Please note that the information provided is general in nature and does not constitute medical advice or establish a doctor-patient relationship. For real patient images, please visit our Before and After page. Please be advised that surgical outcomes vary, from patient to patient, and comprehensive research is crucial before making any decisions. This website contains imagery which is only suitable for audiences 18+.




























